Application Notes

Driving Business Value for Financial Services In recent years, the financial services landscape has changed dramatically. Industry deregulation has led to mass consolidation, globalization and intense competition. Legislation introduced in the wake of corporate accounting scandals has thrust new compliance requirements upon the financial services industry as well. Read More

Connecting People, Information, and Processes for Government Government agencies share many of the same challenges found in today's enterprises when it comes to finding better ways of interacting with people. Historically, government and enterprises alike have viewed telecommunications and information technology as completely separate infrastructures. As a result, human interaction, information processing, and business processes have closely reflected this view. Read More

Improving Healthcare Processes with Communications-Enabled Applications Hospitals, clinics, nursing homes, insurance companies and other businesses in the healthcare industry face a daunting challenge today: improving the quality of patient care while reducing operational expenditures. With healthcare costs continuing torise faster than the inflation rate, the industry is constantly under pressure to provide cost-effective and affordable personalized medical care for a diverse patient population. Read More

Valuable IP Communication Solution for Higher Education When it comes to campus voice communications, many higher education institutions are confronted with a myriad of challenges. Most colleges and universities are searching for ways to extend the life of existing PBX systems, while others are seeking a viable TDM to IP migration strategy as their legacy PBX and voicemail systems are reaching end of life. Read More

Enhancing Hospitality Services Hotels are continually seeking innovative ways to attract new guests while maintaining the loyalty of their existing customers. Traditionally, they've done this by offering vacation travel packages, membership clubs, business traveler amenities, and other conveniences. In recent years to remain competitive, most hotel rooms now include high-speed Internet access and multimedia entertainment services. Read More

Driving Business Value and Enhancing Customer Satisfaction for Retailers The advent of e-commerce and the emergence of big-box retail chains have radically transformed the retail industry. Traditional retailers face unprecedented pricing pressure from goliaths like Wal-Mart and Amazon who negotiate massive volume discounts with their suppliers. And the Internet itself has fundamentally altered the way in which consumers make purchasing decisions, often to the detriment of traditional "high street" retailers. In an instant, a consumer can search hundreds of sites around the world to select a merchant based on price or just about any other criteria. Read More

Secure Internet Telephony Solution for Teleworkers and Mobile Workforces Ubiquitous Internet access is enabling greater mobility and distributed workforces allowing employees to be just as productive working remotely as they are at their office desk. And, a remote workforce helps to maintain business continuity so that adverse weather conditions or other natural or manmade disruptions need not affect an organization's ability to conduct business. Read More

Enterprise Voice Services for Mobile Users, Telecommuters, and Business Continuance Advances in technology and the proliferation of the Internet along with broadband and wireless technologies are enabling more and more IT-intensive employees to work productively when away from their primary office. Recent security-related events, natural disasters, environmental concerns related to traffic issues, and skyrocketing oil prices are also forcing organizations to formulate telecommuter policies and business continuance plans incorporating home-bound workers. Read More

Universal Voice Service for Geographically Distributed Enterprises BlueNote Networks SessionSuite Enterprise Edition enables distributed organizations to enjoy the features and convenience of an integrated telecommunications system at a fraction of the cost of traditional solutions. SessionSuite Enterprise Edition collapses interoffice voice traffic onto a corporate IP network, delivering universal service while reducing telecommunications costs and complexity. Read More

Adding Corporate Voice Services To Your Business Continuity Plans Recent natural disasters, health scares, security-related events, environmental concerns and other emergency situations are forcing organizations to formulate comprehensive business continuity and crisis management plans for their employees. Typically this includes plans to support employees unable to work in their primary office - but requiring them to work at an alternative site or at home - as well as customers and business partners who are not reachable by the typical corporate communications infrastructure. Read More

Interconnecting Disparate Telecommunications Services BlueNote Networks SessionSuite Enterprise Edition bridges disparate telecommunications infrastructures, enabling autonomous organizations to enjoy the features and benefits of an integrated telecommunications system. SessionSuite Enterprise Edition interconnects telecommunications infrastructures comprising dissimilar vendors and technologies, including legacy PBX systems and modern VoIP systems, allowing enterprises to introduce next-generation services in a graceful and evolutionary manner. Read More

Building Stronger Customer Relationships through Multi-Channel Outbound Notification To meet the demands of today's highly competitive business environment, many organizations are turning to outbound notification applications for more effective and proactive communications with their customers, employees and partners. Traditionally, outbound notification processes, in particular to customers and prospects, have been administered through time consuming and costly manual processes such as direct mail or by using internal staff to place outbound calls. Read More

Improving Interactive Communications Through Presence Successful enterprises are always seeking novel ways to improve customer interactions and increase employee productivity. Improving telephone communications is a simple way to reduce business inefficiencies and increase customer satisfaction. Studies indicate as many as 75% of business calls are sent to voicemail. Telephone tag wastes time, impacts worker productivity and adversely affects customer relations. Innovative organizations are leveraging telephony presence to reduce telephone tag and make telephone calling more predictable and efficient. Read More

Improving Business Processes with IP Telephony-Enabled Applications The benefits of improving business processes through a service oriented architecture(SOA) are clear and compelling. According to an IDC report titled SOA-Based Services Buying Trends: A 2006 Survey of U.S. Companies, 41% of companies surveyed have already invested in SOA-based solutions. Another 37% plan SOA-based initiatives in the foreseeable future. And only 15% have no current plans - yet. Read More