Interactive Business Processes

The benefits of improving business processes through a service oriented architecture (SOA) are clear and compelling. According to an IDC report titled SOA-Based Services Buying Trends: A 2006 Survey of U.S. Companies, 41% of companies surveyed have already invested in SOA-based solutions. Another 37% plan SOA-based initiatives in the foreseeable future. And only 15% have no current plans - yet. What is SOA and why is it now deemed such an accepted technology for improving business processes? According to AMR Research, SOA is "a standards-based approach to managing services made available by different software packages for reuse and reconfiguration." Standards make the opportunities for enhancing business processes virtually unlimited; integrating different applications or "software packages" overcomes obstacles to effective communications;and "reuse and reconfiguration" reduce the development effort involved.

There is often an essential element missing from IT and SOA applications, however: real-time voice integration to deliver communications-enabled business applications. Voice communications are a common element of almost any business process. Whether designing a product, executing a financial transaction, or fulfilling a sales order, workers have a natural need to speak with associates, partners, and customers. Yet, most automated business processes offer little or no voice integration. BlueNote Networks' industry-leading software solutions allow enterprises to easily embed interactive communication services into any application or business process, dramatically improving communications and collaboration.