Overview

The SessionSuite ® family of Business Communications Platforms from BlueNote Networks is the cost-effective answer to unlocking the power and flexibility of communications-enabled, SIP-based business applications, enabling new levels of business agility. SessionSuite is designed to meet the specific challenges faced by global enterprises and is the ideal solution for many industries, including financial, hospitality, higher education, and government.

Financial: Financial institutions can turn to SessionSuite to incorporate the power of an IP-based telephony solution that can extend voice and other real-time multimedia communication services into existing IT infrastructures and SOA initiatives for innovative employee-, partner- and customer-focused interactive business applications.

Government: SessionSuite provides a powerful standards-based solution that offers the flexibility, scalability and manageability needed for today's modern government. It provides a cost-effective solution for teleworking, collaboration applications, voice-enabled Web sites to facilitate public services and much more.

Healthcare: SessionSuite helps healthcare organizations deliver compelling new interactive Web services applications, reduce communications expenditures, and enhance staff productivity, which together can improve the quality of patient care and increase patient satisfaction.

Higher Education: SessionSuite makes it easy for communities of students, staff and faculty members to communicate regardless of their location or preferred communication device. It is the perfect solution for student Web portals, voice-enabled Web sites, and IP telephony migration while protecting existing telephone system investments.

Hospitality: Finding a cost-effective solution that provides the building blocks for a wide range of innovative services is the key to success. SessionSuite offers a field-proven solution that hotels can quickly and easily deploy today, which enhances the guest experience with voice-enabled Web portals, while modernizing an existing PBX system with Internet-based telephony capabilities.

Retail: SessionSuite offers high-level application programming interfaces (APIs) that allow retailers to quickly and easily add interactive voice capabilities to Web sites and business processes. Retailers can leverage SessionSuite to extend and improve interactions with customers and partners, and derive greater business value from their telecommunications infrastructures.

SessionSuite can be deployed in multiple enterprise-wide applications across almost any industry vertical, to improve collaboration, increase productivity and extend customer reach.

Internet Telephony: SessionSuite provides a SIP-based communications solution with a rich set of Internet-facing telephony services for enterprise employees, customers and business partners, independent of their location and client device, to economically support teleworkers, distributed offices and business continuity initiative.

Click-To-Talk: Voice-enabling customer-facing Web sites is quick and easy with SessionSuite. It allows businesses to easily connect online customers while conveying contextual information with those calls, resulting in increased customer reach and satisfaction.

Voice-enabled Portals: SessionSuite delivers the ability to add interactive communication portals so that organizations can enhance the user experience while realizing additional business value and greater competitive advantage from their telecommunications infrastructure.

Outbound Notification: Deploying automatic and customized outbound notification services is made easy with a SessionSuite solution, such as notifying customers and connecting them to an airline call center representative when a flight is cancelled. SessionSuite provides shared notification capability that applications and business processes can leverage to translate business events into multi-channel notifications reaching both customers and employees with timely and relevant information.

Presence-enabled Call Routing: SessionSuite allows any organization to incorporate contextual call routing directly into business processes, delivering call center features to everyday workers and business functions. It makes telephone calling more predictable, helps eliminate process inefficiencies and helps reduce voicemail and telephone tag - all resulting in improved productivity and increased customer satisfaction.

Interactive Business Processes: SessionSuite enables embedding multi-channel interactive communication services into any business process application, including ERP, CRM and SCM systems through Web services, dramatically improving enterprise-wide communications and collaboration.