White Papers

Combining IP Telephony & Applications Through Web Services Most enterprises treat communication services differently than information services. Telephony services are run on stand-alone PBX systems with proprietary provisioning and management systems that offer limited programmatic interfaces. Information services are hosted on separate computing platforms governed by a different set of management applications, directory services and user authentication and authorization systems. Because telecom and IT services are so siloed, it is cumbersome and costly for enterprises to tightly couple communication services with business applications and processes. Read More

Extending Enterprise Communications Services over the Public Internet Advances in technology and the proliferation of the Internet are allowing today's information workers to gain full access to their IT applications to efficiently conduct business while away from the office. Forward-looking enterprises are investigating ways to offer corporate communication services to Internet workers as well, to further improve employee productivity and reduce telecommunications costs. Internet Telephony enables workers to conveniently take their office phone numbers and all their corporate voice services with them, wherever they go. And, it reduces personal and mobile telephone expenditures by utilizing the public Internet in combination with the enterprise telecommunications infrastructure for telephone calling. Read More

Forming the Foundation for Enterprise Unified Communications In today's dynamic business environment, achieving operational agility in response to new opportunities and competitive pressures is extremely valuable to any global enterprise. To meet the challenges of fast-paced business operations, forward-thinking enterprises are looking at Unified Communications as a means of providing anytime, anywhere information over any network or device. Unified Communications makes the enterprise workplace more effective by providing a collaborative environment that integrates seamless communications with timely and pertinent business information to improve productivity, enhance decision making and increase customer satisfaction. Read More

Integrating SessionSuite with Existing Enterprise IT Applications and Telecom Infrastructures The SessionSuite® family of Business Communications Platforms from BlueNote Networks is built upon a powerful standards-based communication services architecture that offers flexibility, scalability, and ease of management. SessionSuite provides a SIP telephony solution that uses standard XML-based SOAP interfaces for Web services, allowing enterprises to easily embed interactive communications into business applications. By leveraging incumbent IT application and telephony investments, SessionSuite allows enterprises to realize much greater use of existing resources which results in lower operational costs, increased productivity, and continuity of operations. The SessionSuite solution extends and modernizes the capabilities of these infrastructures to facilitate business agility while minimizing CAPEX and OPEX. Read More

ZapThink ZapNote: BlueNote Networks Converging Voice and Application Services A champion and pioneer in the space of interactive communications, BlueNote Networks is heralding this era of voice-enabled SOA through its SessionSuiteTM Business Communications Platforms. These software products enable businesses to consider voice in a more complete fashion, leveraging it both within existing business processes as well as enabling a new class of voice-enabled business processes. Read More

Next-Generation Call Center Desktops: Increase Agent Effectiveness and Retention with Web 2.0 Today's Fortune 500 companies have at least one call center and, on average, employ over 4,000 call center agents. Often, call centers are viewed as a necessary business expense, and great emphasis is placed on controlling the cost of customer service overhead. Strategic-minded companies view call centers as a source of up-sell income and are working to transform customer service from a cost center to a profit center. Read More