Connecting People, Information and Processes for Government

Government agencies share many of the same challenges found in today's enterprises when it comes to finding better ways of interacting with people. Historically, government and enterprises alike have viewed telecommunications and information technology as completely separate infrastructures. As a result, human interaction, information processing, and business processes have closely reflected this view. The effect of this model is that telephony and IT applications have existed in disparate silos, along with having separate organizational structures for planning, budgeting, implementation, and management.

However, IP telephony is playing a pivotal role in overcoming the challenges government agencies face in seeking better ways to leverage integrated technologies and their economic benefits to bring about change. By integrating telephony-enabled applications within processes, the benefits can range from increased operational efficiencies through providing a cost-effective solution for teleworkers to serving the public more effectively. This collaborative and extensible model makes it easier for agencies and offices of federal, state, and local governments to better work together and in partnership with voluntary and private sector organizations. From a public service perspective, a more effective system can be achieved by utilizing IP telephony integrated with IT applications and Web Services to significantly improve processing information for services such as healthcare, housing, education and other social services.

Government Applications

BlueNote Networks SessionSuite ® facilitates integrating real-time voice communications with business processes while leveraging existing telephony and IT infrastructures investments. SessionSuite can interwork with any PBX and extend the life of those systems to deliver feature-rich telephony services over any network to any location or device.

To read our Government application note, click here.

© 2008 Blue Note Networks, Inc. All rights reserved.

Quick Links