Outbound Notification

BlueNote Networks' extensible SessionSuite software solutions enable enterprises to easily integrate multi-channel outbound notification with business processes and software applications for improved employee productivity and customer satisfaction.

Multi-channel outbound notifications automatically connect call center agents or applications to customers and constituents. These services can be integrated with business logic, interactive voice response technologies, and prerecorded messaging to deliver a myriad of solutions.

A university automatically telephones students notifying them that classes are cancelled due to a snowstorm. A medical practice autodials patients to remind them of upcoming appointments. A furniture delivery firm automatically notifies a customer that the delivery van is 60 minutes behind schedule, offering the customer the ability to reschedule. An investment firm notifies a client when a stock hits a pre-defined price, enabling the client to sell the stock using his touchtone keypad. When a flight is cancelled, an airline automatically connects a customer to a reservation specialist for rebooking.

With outbound calling and notification services businesses better serve their customers while making more efficient use of their information systems and IT and call center agent staff.

To read our Outbound Notification application note, click here.