Voice-enabled Portals

SessionSuite ^®allows organizations to easily add interactive voices services to Web portals. Hotels, universities, and hospitals can bundle voice capabilities with their broadband service offerings. Enterprises can add real-time voice services to Intranet sites.

Cellular phones have adversely impacted hotel, university, and hospital telecomm revenues. Many organizations no longer bill enough to cover their ongoing PBX maintenance costs. Forward-looking CIOs are leveraging SessionSuite to voice-enable Web portals so they can once again derive business value from their telecommunications infrastructure. Often delivered as part of a broadband Internet offering, portals offer an enhanced guest experience, by delivering personalized services, and by allowing users to place outside telephone calls, quickly connect to internal departments and services, and dial from Web pages and Internet telephone directories.

Organizations can also introduce new revenue streams by selling click-through advertisements to business partners. A hotel can offer targeted Click-to-Talk links to area restaurants and entertainment destinations. A university can offer Click-to-Talk links to a late night food delivery service or a concert promoter. A hospital can offer Click-to-Talk links to local florists or gift shops.

Enterprises can leverage SessionSuite to add voice services to Intranet sites. Corporate portals offer employees the latest company news and provide quick links to functional departments, business units, and corporate services. With SessionSuite, enterprises can embed corporate communications services into their Intranet portals so employees can place and receive telephone calls, access corporate directories, join conferences and manage voice messages directly from a Web browser. These capabilities are ideal for remote workers who need to quickly and easily access their corporate voice services through the Internet.

To read our Seaport Hotel case study, click here.