Benefits
Highly Extensible
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Serves many applications and markets
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Provides customizable user interface and feature set
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Offers browser and platform independence
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Reaches VoIP users and PSTN subscribers
Enables Rapid Deployment
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Contains complete SIP user agent
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Includes sample code
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Leverages high level SessionSuite Web Service APIs
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Requires minimal training and support
Enhances End User Experience
- Improves customer interactions, satisfaction and retention
- Allows customer and transaction information to be passed to call center agent
- Delivers premium services to high value clients
Enhances End User Experience
- Improves customer interactions, satisfaction and retention
- Allows customer and transaction information to be passed to call center agent
- Delivers premium services to high value clients
Improves Economics
- Increases duration and frequency of Web visits
- Expands eCommerce revenues
- Optimizes call center resources -reduces call times
- Introduces new revenue streams -click-through calling ads
- Leverages Internet calling -reduces carrier costs