Features
Fully functional, lightweight telephony client. WebCaller is a self-contained, self-installable, complete SIP user agent capable of initiating and receiving calls. Based on Java and AJAX technologies, WebCaller is platform and browser independent, and extensible to a variety of traditional and Web 2.0 applications. It supports three modes of operation: click-to-talk, click-for-callback, and browser phone.
Click-to-Talk enables a Web visitor whose PC is equipped with a handset or headset to connect to a pre-configured party such as a call center agent. In a kiosk or portal scenario, click-to-talk connects guests to enterprise staff or one-click advertising partners.
Click-for-Callback allows a Web visitor whose PC lacks a handset or headset to enter a PSTN number for callback. SessionSuite automatically establishes a call between the visitor's phone and a pre-configured party such as a call center agent.
Browser phone acts as a fully registered SessionSuite extension capable of dialing and receiving calls. Applications include corporate hoteling scenarios or enterprise Intranet portals, where remote workers are granted full access to their corporate communications services.
Fully customizable. WebCaller is delivered in the form of an SDK with complete sample implementations. Developers expose the specific modes and features desired for a particular application. All aspects of the user interface can be completely customized, skinned and branded to take on the appearance of the parent application.
SessionSuite-enabled. Using high level SessionSuite Web Service APIs, Web designers with no special telephony training can rapidly and easily add voice capabilities to Web sites or applications. Developers can use SessionSuite session application records to pass session contextual data to contact center reps for smoother customer transactions. WebCaller leverages communications services included with SessionSuite, so developers can expose valueadded
features such as voicemail, meet-me conferencing, and browserbased service selection.