Past Webinars, Webcasts and Podcasts
March 2008
Practical Examples of CEBPs
Communications Enabled Business Processes (CEBPs) have been promoted by vendors and analysts as the future of enterprise telephony. The advent of Web services-enabled telephony has made CEBPs practical, easy to implement and deploy.
In this presentation, Mark Ericson, BlueNote director of product strategy, will discuss the value and goals of CEBPs, and demonstrate some real-world application examples that accelerate business responsiveness and customer reach.
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February 2008
Empowering Teleworking with IP Telephony and Web Services
In light of environmental concerns, teleworking is becoming a strategic initiative to reduce the volume of commuter traffic, pollution and energy consumption. In addition to these benefits, teleworking can help maintain the continuity of operations, since situations such as adverse weather conditions and other natural or manmade disruptions need not significantly impact an organization's ability to operate. IP Telephony is playing a key role by providing a practical approach to enhancing real-time communications, integrating with business applications, and economically extending connectivity via the Internet. But, how can secure teleworking work seamlessly within a business process infrastructure? What are some of the challenges? And, what role can Web services play?
During this presentation BlueNote Networks' director of market development, Greg Pisano, will examine the drivers, challenges, and benefits associated with leveraging IP telephony and Web services technology to enable teleworking and help make a greener world. It will discuss how combining secure IP Telephony with business applications through Web services can
significantly increase user productivity and collaboration regardless of where users are located. And, how it can lower operational costs, enable greater business agility, and provide business continuity.
Click here to watch the webinar recording "
Empowering Teleworking with IP Telephony and Web Services."
January 2008
Extending the Reach of Applications through Multi-channel Communications
In this Webinar you learn about these new APIs and some of the many applications that can be build using these innovative APIs. Applications for many verticals will be discussed including financial/insurance, healthcare, travel/ transportation, and everyday enterprise business processes.
Mark Ericson, BlueNote Networks' director of Technology & Product Strategy, shows you how these two new APIs simplify adding interaction to applications and lower the cost of notification scenarios.
Click here to watch ther the webinar recording "Extending the Reach of Applications through Multi-channel Communications."
December 2007
Forming the Foundation for Enterprise Unified Communications
In today's dynamic business environment, having a competitive edge is extremely valuable to any enterprise. To meet the challenges of fast-paced business operations, enterprises are considering Unified Communications to provide a collaborative environment for improved productivity, faster decision making and increased customer satisfaction. But, is Unified Communications alone enough to realize all these benefits?
With SIP forming the foundation of multimedia service delivery for Unified Communications, Web services provides the ability to integrate communication services into an enterprise applications framework.
During this webinar, Greg Pisano, BlueNote's Director of Market Development, explores how the combination of Unified Communications and Web services applications, when integrated in enterprise-wide business processes and workflows,forms a more comprehensive framework in achieving greater productivity, operational agility and increased business value.
Click here to watch the webinar recording "Forming the Foundation for Enterprise Unified Communications."
October 2007
Improving Interactive Communications through Presence
Successful businesses are always seeking innovative ways to improve customer interactions and increase employee productivity. Improving telephone communications is a simple way to help reduce business inefficiencies and increase customer satisfaction. Studies indicate as many as 75% of business calls are sent to voicemail. Telephone tag wastes time, impacts worker productivity and adversely effects customer relations. Presence-enabled call routing can help reduce telephone tag and make telephone calling more predictable and efficient.
In this session, Alan Rosenberg, Director of Product Management at BlueNote Networks, discusses how presence information can be integrated into business processes so telephone calls can be routed automatically to the person best suited to answer a call based on availability, role, spoken language or other enterprise-defined criteria. By leveraging telephony presence, enterprises can improve employee productivity and increase customer satisfaction by delivering
contextual call routing to everyday business functions.
Click here to watch the webinar recording "Improving Interactive Communications through Presence."
September 2007
Enabling Internet Telephony Benefits
The promise of economic advantage from telephony over the Internet has eluded enterprises until now. Maximizing business productivity from today's modern web-based applications depends on telephony infrastructure that removes the limitations of conventional VoIP PBXs. The benefits of Internet telephony extend beyond reducing the cost of usage minutes to opening alternative staffing strategies, fully enabling browser-based user interfaces to business
applications and easy continuation of business during pandemic or catastrophic events that fit business objectives and not the structure of the PBX. The telephony infrastructure must deliver traditional services from an implementation that acts like a web application.
In this session, Hal Clark, product manager for telephony at BlueNote Networks, escorts you through the barriers to successful deployment of telephony over the Internet for nomadic users telecommuting to work or working remote from their primary desk location. Use of the same deployment to cover business continuity requirements will be addressed.
Click here to watch the webinar recording "Enabling Internet Telephony Benefits."
July 2007
Connecting People, Information, and Processes for Government
Government agencies share many of the same challenges as the private sector when it comes to finding better ways for people to communicate, collaborate and process information. IP Telephony is playing a key role in addressing many of today's challenges by empowering voice-enabled business applications through Web services, and by economically extending connectivity for teleworkers. By embedding voice capabilities within IT applications, government agencies can realize more
effective use of resources resulting in lower operational costs, greater agility, and continuity of operations. The benefits can range from a cost-effective solution for teleworking, to providing a more efficient way for the public to access services through voice-enabled Web sites.
Listen to industry leaders John Thomas Flynn, a partner with ICG Government and Dana Gardner, president and founder of Interarbor Solutions as they join Greg Pisano, director of market development for BlueNote Networks to discuss the market trends, challenges and solutions for voice-enabling your business applications.
John Thomas Flynn is a partner with ICG Government, a research and training organization dedicated to serving both business and government with a focus on information technology investment, management, procurement and oversight.
For more than a decade, he has been at the center of the renaissance to upgrade the public sector's management and utilization of its information technology assets. As the Commonwealth of Massachusetts' first Chief Information Officer (CIO) appointed by Governor Bill Weld in 1994, he became arguably the first state CIO in the U.S. That successful stint in Massachusetts was recognized nationally and he was rewarded with his appointment to the most prestigious and
challenging CIO job in state government when he became the State of California's first CIO appointed by Governor Pete Wilson in 1995. For over 6 years he served as an officer in NASCIO, the association which represents state CIO's, and in 1997 he was elected their President. It was during his time as President that NASCIO initiated a special alliance among NASCIO, the Federal CIO Council, and the U.S. Office of Management and Budget on the Year 2000 problem.
A prolific producer of actionable market and technology analysis for more than seven years, Dana Gardner is a leading identifier of software productivity trends and new IT business growth opportunities. He honed his skills and refined his insights as an industry analyst, pundit, and news editor covering the emerging software development and enterprise infrastructure arenas for 16 years.
As president and founder of Interarbor Solutions, Gardner has taken a strong track record in high-value consulting services delivery to IT vendors, carriers, and enterprises to yet another level: The exciting new communications capabilities around RSS. Gardner forecasts that the business-to-business and business-to-consumer implications of RSS will expand rapidly in 2005, and then explode in their impact and utility through 2009. Businesses that quickly begin to exploit blogs
and podcasts for business communications delivered by RSS will be richly rewarded.
Greg Pisano is director of market development for BlueNote Networks. A marketing professional with broad technical background and diverse business experience in the telecommunications, networking, and computing industries, he has considerable expertise in the product management and marketing of both carrier-class and enterprise software and hardware products.
Click here to watch the webinar recording "Connecting People, Information, and Processes for Government."
June 2007
Modernizing the Call Center with Enterprise Web 2.0
Call center modernization offers many competitive advantages to organizations, including increased customer satisfaction, improved revenues, and better agent retention. And modernizing the call center desktop is simpler than you may think.
Join BlueNote Networks and Nexaweb to learn how Web 2.0 and IP telephony combine to integrate information from across the enterprise, and hear lessons learned by global 2000 companies that have modernized their call centers. The eConference will also feature a demonstration of an IP telephony enabled Web 2.0 call center application.
Webinar: Modernizing the Call Center with Enterprise Web 2.0
Click here to listen to the webinar recording "Modernizing the Call Center with Enterprise Web 2.0."
June 2007
ACMQueue Podcast - BlueNote Networks interview with Michael Vizard
Developers have a chance to significantly expand the appeal and reach of their applications by voice-enabling their applications, but is that going to be enough?
Mark Ericson, vice president of product strategy for BlueNote Networks argues that in order to take advantage of new voice technologies you have to have a plan for integrating that capability directly into the applications that drive your existing business processes.
Click here to listen to the ACMQueue podcast interview with Michael Vizard, or click here to read the transcript.
May 2007
The Valuable IP Communication Solutions for Higher Education
Greg Pisano, Director of Market Development, explains the Valuable of IP Communications Solutions for Higher Education.
With the power of an IP-based telephony solution, communications can extend voice and other IP multimedia services well beyond the campus PBX infrastructure, to remote and mobile users using traditional phones, soft-phones, and campus web-sites and portals. IP telephony economically extends global reach by leveraging the Internet and also opens the door to a new generation of capabilities such as unified communications, emergency notification, and integration
with Web services applications.
When it comes to campus voice communications solutions, BlueNote Networks understands the challenges and makes it easy for students, staff and faculty members to communicate. We can extend the life of existing PBX systems, and provide a viable TDM to IP migration strategy.
Learn how we can unlock the power and flexibility of IP communications, providing a cost effective and reliable way of communicating while enabling new levels of innovation.
Click here to watch the webinar recording "The Valuable IP Communication Solutions for Higher Education."
April 2007
Extending Business Agility through IP Telephony and SOA Convergence
Business agility goals drive Service Oriented Architecture (SOA) adoption, but their IP telephony benefits are too often overlooked. As a result, VoIP deployments have not changed the traditional telephony model or value.
Mark Ericson, BlueNote director of product strategy and Ron Schmelzer, principal analyst and founder of ZapThink explain how the convergence of SOA and VoIP enhances IP telephony and increases business agility.
As director of Technology & Product Strategy at BlueNote Networks, Mark Ericson brings extensive software, applications, Web services and CRM application experience to the BlueNote product team.
Ronald Schmelzer, senior analyst and founder of ZapThink, is a well-known expert in the field of Service-Oriented Architecture (SOA), Web Services, and XML-based standards. Ron has been featured in and has written for periodicals, and has spoken at numerous industry conferences and in front of some of the largest businesses in the world.
Click here to watch the webinar recording "Extending Business Agility through IP Telephony and SOA Convergence."
April 2007
BlueNote Networks Systems Architect's Presentation on SOA and IP Telephony During VoiceCon Spring 2007
Service Oriented Architecture (SOA) is a hot IT buzzword, but what does it have to do with voice and telephony?
Fergal Glynn, BlueNote Networks System Architect, defines and describes Service Oriented Architectures and explains how SOA concepts, protocols and technologies may extend into future enterprise voice networks. Listeners will better understand SOA and how it might affect their networks.
Fergal addresses the Key Questions:
- What are SOA's technical elements and how mature are the technology and standards?
- How widely deployed are SOAs today? How extensively are they being used in conjunction with voice systems?
- Where do voice network elements fit into a Service Oriented Architecture? How do they interact with the network and with other applications within an SOA?
- How are the voice equipment vendors incorporating SOA concepts into their product plans?
- What do you need to do to prepare for a future that includes SOA?
Click here to listen to the Fergal's presention at VoiceCon Spring 2007
March 2007
Adding Interactive Communications to Web Sites and Browser-based Applications
Alan Rosenberg, director of product management at BlueNote Networks, discusses the business benefits and opportunities of embedding real-time voice communications directly into Web sites and business applications. Alan shows how thin client telephony technology can add value to a wide variety of applications including portals, kiosks, customer-facing Web sites, Web 2.0 and thin client software applications and SaaS solutions. He describes how enterprises can exploit this technology
to increase the duration and frequency of Web visits, expand eCommerce revenues, improve call center economics, and reduce carrier costs.
Click here to watch the webinar recording "Adding Interactive Communications to Web Sites and Browser-based Applications."
February 2007
Embedding Voice Into Portals Using Web Services - Featuring the Seaport Hotel Case Study
Sally Bament, BlueNote's vice president of Marketing, explains how enterprises can embed voice into their business applications using Web services with minimal effort or time commitment from its customers.
Special guest John Burke, vice president of Technology at Boston's Seaport Hotel talks about Seaportal, an innovative, state-of-the-art, in-room application using SessionSuite SOA Edition.
Click here to watch the webinar recording "Embedding Voice Into Portals Using Web Services - Featuring the Seaport Hotel Case Study."
Podcast:
BlueNote's SOA Approach Eases Seaport Hotel's Development of Innovative In-Room Communications/Web Portal
Click here to listen to the BriefingsDirect Podcast moderated by Dana Gardner.