INTEROPERABILITY FAQS
Q. Does SessionSuite affect my PBX infrastructure? A. SessionSuite is designed to deploy alongside and interoperate with existing PBXs without requiring PBX upgrades or replacement. Many SessionSuite applications modernize PBX operation to enable new capabilities or reduce expenses without expensive changes to PBX infrastructure, while beginning the migration to next generation systems and architectures. Internet Telephony interoperability with all PBXs scattered across your enterprise enables you to unify and authenticate the enterprise identity to the public network as well as facilitate call routing, call distribution and inter-communication among multiple PBXs using a common naming schema or number plan. The Internet is essentially a large-scale fabric for interconnecting sites and delivering calls wherever a user is located on existing PBX lines without the backhaul or tie-line expenses experienced with traditional telephony. These expense reductions and flexible operating options do not require PBX upgrades or fork-lift replacements. |
Q. Does SessionSuite affect my Internet/Web/SOA infrastructure? A. SessionSuite SOA Edition, as a standards-compliant pure software solution, works within your existing applications infrastructure. It doesn't negatively impact your existing infrastructure and doesn't require enhancements or specialized SOA infrastructure to operate. Rather, SessionSuite SOA Edition extends your applications infrastructure by adding interactive voice communication services. |
Q. Does SessionSuite affect my Internet infrastructure? A. Yes. BlueNote products reduce telecommunications costs by leveraging private IP networks or the public Internet. Additional IP capacity may be required to accommodate voice traffic. |
A. BlueNote solutions can leverage and extend your applications infrastructure for interactive communications - including servers, tools, and directory systems such as Microsoft Active Directory and RADIUS. Furthermore, applications developers without any special telephony expertise can leverage BlueNote Web services to add voice to Web sites and business processes. |
Q. Does SessionSuite affect my call centers? A. SessionSuite is designed to deploy alongside existing IVR and ACD infrastructure in a call center. Internet Telephony and Web services applications are modular additions that bring customer traffic into the call center from alternate, less expensive facilities, and implement call center applications like "click-to-call" and call distribution using less complex and expensive infrastructure. This approach to call center applications enables matching the expense of application deployment to the value of a business purpose so that more applications can take advantage of call center operations. The overlay application approach is a less risky plan to initiate migration to next generation technologies and architectures than disrupting established call center operations. Growth of new call center applications does not interfere with other applications still in use. |
A. BlueNote complements existing VoIP equipment. BlueNote's solutions enable organizations to voice-enable business applications and Web sites, while offering interoperability with incumbent VoIP telephony infrastructure. |
Q. How does BlueNote integrate into an enterprise's security infrastructure? |
A. A standards-based solution, BlueNote's SessionSuite readily integrates with an enterprise's security infrastructure. SessionSuite can leverage incumbent RADIUS or Microsoft Active Directory deployments for SIP user authentication and authorization. SessionSuite interoperates with SIP-compliant Session Border Controllers and other security appliances from vendors such as Acme Packet, Ingate, Nextone and Covergence (see the partners section at
partners-overview/).
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Q. Do you integrate with Microsoft LCS and/or OCS? A. Microsoft LCS and OCS are both based on SIP. SessionSuite interoperates with LCS and/or OCS so that VoIP users served by SessionSuite can communicate with Microsoft Communicator or other LCS/OCS clients. |
Q. If I deploy your technology, do I need to upgrade my voice infrastructure to VoIP? A. In many cases, organizations can add Internet-facing telephony services to their telecommunications without upgrading their incumbent PBX infrastructure. Legacy vendors may require costly PBX upgrades to support Internet-facing telephony services natively, as well as force LAN infrastructure upgrades. |
A. BlueNote has successfully interoperated with a number of SIP trunk providers. For more information, please contact us at info@bluenotenetworks.com. |
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