SessionSuite WebCaller

SessionSuite WebCaller delivers interactive communications to Web sites and Browser-based applications, enabling enterprises to enhance and improve customer interactions by embedding real-time voice communications directly into Web pages. WebCaller is a fully-functional, highly customizable, lightweight telephony client, that is well suited for a wide variety of applications including: portals, kiosks, customer-facing Web sites, Web 2.0 and thin client software applications, and SaaS (Software as a Service) solutions.

An integral member of the SessionSuite product family, WebCaller exploits high level SessionSuite Web Service APIs, so Web designers with no special telephony training can rapidly and easily add voice capabilities to Web sites or applications. Developers leverage SessionSuite to pass session contextual data to contact center reps for shorter and more efficient customer transactions. Furthermore, WebCaller can enhance applications by utilizing value-added communications services included with SessionSuite, such as voicemail, meet-me conferencing, and browser-based service selection.

WebCaller in a Click-to-Talk Application

With WebCaller enterprises can increase the duration and frequency of Web visits, expand eCommerce revenues, improve call center economics, introduce click-through calling advertising revenue, and reduce carrier costs by leveraging Internet telephony.

To read our SessionSuite WebCaller data sheet, click here.